Privacy Policy

1. Who We Are

Swift Support Solutions Pvt. Ltd. ("we", "our", "the Company") is a professional business consulting firm registered under the Companies Act 2063 of Nepal, operating from Kathmandu, Bagmati Province, Nepal. We provide business consultation, financial advisory, accounting, tax and VAT support, events management, marketing, fundraising, project management, and business development services.

2. Information We Collect

We may collect the following categories of personal information:

• Identity data: Full name, designation, company name
• Contact data: Email address, phone number, postal address
• Financial data: PAN/VAT number, bank details (only where required for service delivery)
• Business data: Company registration number, business type, industry sector
• Technical data: IP address, browser type, pages visited, cookies (analytics only)
• Communications: Correspondence you send us via contact forms, email, or phone

We do not collect sensitive personal data (e.g. health, biometric, or political data) unless strictly required and with your explicit consent.

3. How We Use Your Information

We use your personal data to:

• Provide and manage the business services you have engaged us for
• Comply with our obligations under Nepal tax, registration, and regulatory authorities (IRD, OCR, NRB)
• Respond to your enquiries and schedule consultations
• Send service-related communications and updates
• Improve our website and service delivery (using anonymised analytics)
• Meet our legal and contractual obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

Under Nepal's Electronic Transactions Act 2063 and applicable contract law, we process your personal data on the following bases:

• Contract performance: To fulfil our service agreement with you
• Legal obligation: To comply with IRD, OCR, and other statutory requirements
• Legitimate interests: To operate, improve, and secure our services
• Consent: For optional communications such as newsletters

5. Data Sharing

We may share your data with:

• Nepal government authorities: IRD, OCR, NRB, and other regulators as legally required
• Service providers: Trusted third-party software and infrastructure providers under strict confidentiality agreements
• Professional advisors: Auditors and legal counsel, where necessary

All third parties are required to handle your data securely and in compliance with applicable law.

6. Data Retention

We retain personal data for as long as necessary to provide services and meet legal obligations. Financial and tax records are retained for a minimum of 5 years in accordance with the Income Tax Act 2058 and VAT Act 2052. After this period, data is securely deleted or anonymised.

7. Cookies

Our website uses essential cookies for functionality and optional analytics cookies (e.g. Google Analytics) to understand usage patterns. You may disable non-essential cookies in your browser settings without affecting core functionality.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for optional communications at any time
• Lodge a complaint with the relevant authority if you believe your data has been mishandled

To exercise any of these rights, please contact us at privacy@swiftsupportsolutions.com.np.

9. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or loss. This includes encrypted data transmission (HTTPS), access controls, and regular security reviews.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or a prominent notice on our website. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

For any questions or concerns about this Privacy Policy: